Membership, Course & Presentation Terms

1. Who we are and how to contact us

1.1 My Tennis Coaching Academy (the “Academy”) is operated by My Tennis Coaching Limited, trading as My Tennis Coaching (“we”, “us” and “our”).

Director: Steve Whelan
Registered office: 142 Aldykes , Hatfield, UK, AL10 8EE
Registered in: England
Email: steve@mytenniscoaching.com

1.2 These terms cover Academy memberships and individual online courses and presentations purchased from us. References to a customer include both members and standalone purchasers. Membership-specific provisions apply only to memberships. Provisions concerning access, intellectual property, privacy, complaints and applicable refunds also cover standalone purchases.

1.3 Certification programmes, individual mentoring, consultancy and separately ticketed events have their own purchase details and any additional terms supplied before purchase.

1.4 We aim to respond to enquiries within two working days, excluding weekends and public holidays in England. This is a response target, rather than a guarantee that every issue will be resolved within that time.

2. Your agreement and eligibility

2.1 Before you pay, we will make these terms and the details of your chosen offer available to you. Your purchase contract starts when we accept your order and send confirmation. If we cannot accept your order, we will return any payment taken.

2.2 Your offer and order confirmation identify the membership or product, access duration, included benefits, total price and currency, payment schedule and renewal arrangements. We will provide a copy of the agreed terms and purchase information by email or another format you can retain.

2.3 Specific commitments made as part of your purchase are not removed by general wording in these terms. An administrative mistake in a confirmation does not authorise us to change your agreed purchase.

2.4 Members must be at least 16. For a member aged 16 or 17, a parent or legal guardian must arrange and enter into the purchase agreement on their behalf. The named young person uses the membership subject to the community and safeguarding rules.

2.5 Each membership or standalone digital purchase is for one named person unless a team or organisation licence has been expressly agreed. An organisation buying places must identify the authorised users.

2.6 Some customers purchase as consumers and others for their trade or profession. Legal status depends on the circumstances, not simply the account name. Contractual benefits expressly offered to all customers apply to both. Nothing in these terms removes applicable mandatory legal rights.

3. What membership includes

3.1 Your membership includes the benefits stated in the offer you purchased. These may include recorded courses and webinars, practice designs, downloadable resources, research discussions, live educational sessions, coaching labs and community spaces.

3.2 Your membership does not automatically include every product sold by My Tennis Coaching. Separately priced certification, individual mentoring, consultancy, conferences and other premium programmes are included only where your purchase expressly says so. This does not narrow a broader entitlement already sold to an existing member.

3.3 Live-session frequency and any guaranteed resource releases are those stated in your offer. Dates, booking requirements, capacity restrictions and submission deadlines will be communicated in advance. Submitting a practice design or question does not guarantee individual review unless that was expressly included.

3.4 We may update educational materials to correct errors or reflect developments. Where material must be withdrawn for rights, legal, safeguarding or security reasons, we will explain the impact and, where practicable, provide an appropriate replacement. Section 14 applies if this materially reduces your membership.

3.5 We will state whether a live event is recorded and any access period. Recordings are available only to members entitled to them during their access period, unless a separate purchase expressly grants longer access. Any recording availability promised when you purchased remains part of your agreement.

3.6 Community access may be delivered through the Academy platform and optional external groups, including WhatsApp where offered. We will explain how to join. External services have their own user terms and privacy arrangements; they do not remove our responsibilities for what we sell.

3A. Individual courses and presentations

3A.1 You may buy individual courses or presentations without purchasing an Academy membership. Your purchase includes only the product and supporting materials identified in its description. It does not automatically include the Academy library, community, live sessions, mentoring or certification.

3A.2 Before payment, the product page will explain its format, content, any assessment or certificate, access start and duration, streaming or download availability, and material technical requirements. Purchasing a streamed presentation does not give a download right unless expressly stated.

3A.3 A standalone purchase does not renew automatically unless it is expressly sold as a subscription with clear renewal terms. Its access period is the one agreed at purchase. No lifetime access, future editions or ongoing updates are implied unless expressly included.

3A.4 If we move a purchased product to a replacement platform, we will honour the remaining agreed access period and provide reasonable migration assistance without charging again for that entitlement. Closure of Academy membership does not automatically end a separately purchased product’s longer agreed access period.

3A.5 The personal licence in section 11 applies to standalone materials. Permitted downloads may be retained after the agreed access period, subject to their licence, but must be deleted if the purchase is refunded. If a purchased product is not supplied as agreed, sections 6, 7, 12, 14 and 16 preserve the appropriate remedies.

4. Membership duration, payment and renewal

4.1 The price, currency, applicable taxes and unavoidable charges will be disclosed before purchase. Your payment provider may apply its own currency-conversion charges, which we do not control.

4.1A Payments made directly to us through our website or WithMe web checkout are processed through Stripe. By completing checkout, you authorise collection of the amount shown and, only where expressly agreed, the recurring or instalment payments disclosed before purchase. Refunds of Stripe-processed payments are also issued through Stripe. Any separately identified app-store billing arrangement is covered by clause 7A.5.

4.2 A fixed-term membership ends on the date stated at purchase unless you expressly agreed to automatic renewal. An offer described as one year or two years is not automatically renewable merely because we hold payment details.

4.3 Where automatic renewal is expressly agreed, the order summary will prominently state the renewal period, amount or agreed calculation, next payment date and how to cancel. We will send a reminder at least 30 days before an annual or longer automatic renewal, including its date, price and cancellation instructions.

4.4 You may stop automatic renewal at any time before the renewal payment falls due, using the account cancellation control where available or by emailing us. Your email notice takes effect when sent; you do not need to wait for our reply. We will confirm cancellation. If a payment is nevertheless collected after timely notice, we will refund it.

4.5 Stopping renewal normally leaves access in place until the end of the period already paid for. Deleting an app or choosing not to use the Academy does not itself cancel a subscription.

4.6 We will not increase the price during your agreed fixed term. For an ongoing automatically renewing membership, any proposed increase requires at least 30 days’ notice and your express agreement before collection. If you do not agree, we will not charge the higher price: we will confirm whether your membership continues at its existing price or ends at the end of its paid period. Any existing price guarantee will be honoured.

4.7 We may offer temporary discounts on memberships, individual courses and presentations. These public promotional offers are for new customers only. A new customer means a person who has not previously made a paid purchase from My Tennis Coaching Limited trading as My Tennis Coaching. Existing or former paying customers do not become new customers by opening another account or using another email address. Previously agreed member discounts and specific contractual price commitments remain honoured.

4.7A Each offer will state its eligible products, price, availability period and any usage limits. It cannot be applied retrospectively to a completed purchase, used to reduce an existing payment commitment or applied to a renewal unless expressly promised under the customer’s existing agreement. A later promotion does not, by itself, entitle an earlier purchaser to a price adjustment or refund; cancellation rights under section 6 remain unaffected.

4.7B Where a discounted subscription later renews at a higher standard price, both prices and the date of the change will be clearly stated before purchase. We will not introduce a renewal charge that was not disclosed and agreed. Promotional eligibility rules will not be used to remove an existing customer’s binding discount or price guarantee.

4.8 If instalments are offered for a fixed-term purchase, we will show the full price, number of instalments and dates. Stopping renewal does not by itself cancel instalments for the current term. Your cancellation rights, our obligations if we fail to provide the service, and any reduction required by law remain unaffected. We will not automatically demand all future payments as a penalty.

4.9 If a payment fails, we will contact you and normally allow at least seven days to correct it before suspending access. We will identify any scheduled retry. We will not impose undisclosed collection or penalty fees.

4A. Base prices as at 1 October 2026

The individual product page identifies the exact title and what is supplied.

A one-year access period is not, by itself, an annually renewing subscription. A product with an express lifetime-access promise retains that promise; it is not reduced to one year by general wording elsewhere. The definition of Academy lifetime membership in section 5 does not automatically redefine a separate product’s lifetime-access promise. Any specific duration or limitation must be clearly agreed before purchase.

Where a product is included in a membership bundle, no separate purchase is needed for the access included in that membership. Your offer will distinguish access obtained solely through membership from a separately purchased product entitlement. Ending membership does not remove a separately purchased entitlement. A standalone lifetime label does not automatically grant lifetime access to someone who accesses that product solely through an annual membership; the membership offer must clearly state the access included.

Prices shown to consumers include applicable taxes and unavoidable charges. Courses and presentations may have different standard prices. Any advertised “from” price must correspond to a genuinely available product. The price agreed at checkout applies to the purchase. Changes for future sales do not alter an existing paid commitment or agreed price guarantee. Promotional discounts are subject to clause 4.7.

5. Existing, lifetime and migrated memberships

5.1 Existing members retain the membership duration, inclusions and other binding commitments agreed when they purchased, subject only to lawful, fairly agreed changes.

5.2 Lifetime membership provides access to the Academy for as long as the Academy continues to exist and operate. It is a one-off purchase without annual renewal fees. It refers to the life of the Academy, not the lifetime of the member or Steve Whelan, and not the life of a particular app, website or hosting platform. This definition applies to purchases made on that clearly disclosed basis; an existing member retains any broader binding promise made when they purchased.

5.3 If the Academy migrates to a new platform, lifetime membership will be honoured and migrated across. A rebrand, change of ownership or substantially equivalent continuation of the Academy does not itself end that entitlement. A change of platform does not itself end a paid or lifetime entitlement. We will give reasonable notice, explain the steps needed, offer reasonable migration assistance and carry across the remaining entitlement without charging again for it.

5.4 We will explain any limits on transferring historical progress, comments or other account records and provide reasonable alternatives where possible. If a required transition would materially reduce the agreed service, section 14 applies.

5.5 If the Academy genuinely and permanently ceases operating without a successor continuation, lifetime access ends in accordance with the duration agreed at purchase. This is not an unrestricted right to withdraw access while continuing substantially the same Academy under another name. We will give as much advance notice as reasonably possible. Any refund or other remedy depends on the original agreement, the circumstances of closure and applicable law. This clause does not exclude rights arising from our breach or override broader historic promises.

6. Cancellation and refunds

6.1 Our seven-day money-back guarantee. You may cancel an Academy membership, individual course or individual presentation purchase for any reason up to the end of the seventh calendar day after the contract starts and receive a full refund. The seven-day period begins on the day after the contract is made. This voluntary guarantee applies to consumers and professional purchasers. Viewing content, attending an included session or downloading resources does not remove this guarantee.

6.2 To cancel, email steve@mytenniscoaching.com or send another clear cancellation statement to our contact address. Give enough information to identify the purchase. No particular form of words or explanation is required. You may use the optional form at the end of these terms.

6.3 We will issue refunds due under our cancellation guarantee without undue delay and within 14 calendar days after you tell us you are cancelling. Statutory refunds will be made within the applicable legal deadline. We do not charge a refund administration fee or deduct Stripe processing fees from a full refund you are entitled to receive. Access to the refunded membership or product ends when cancellation takes effect. Delete refunded downloadable materials and stop using them, apart from records you must legally retain.

6.3A Refund method. Refunds for payments processed through Stripe are issued through Stripe to the original payment method. Stripe refunds cannot be directed to a different card or bank account. If the original card has expired, been replaced or the account has closed, contact us so we can check the refund with Stripe and explain any steps needed with your bank. If a refund fails or cannot be completed through the original method, we will work with you to arrange a lawful alternative, with your agreement where required.

6.3B When the refund appears. After a card refund has been successfully issued through Stripe, it usually takes approximately 5–10 business days to appear in your account, depending on your bank or card issuer. This is an estimate, not a guaranteed arrival date. Other payment methods may have different processing times. Sometimes the original charge disappears or is reversed instead of a separate refund appearing. Bank processing time is separate from our deadline for issuing the refund and does not extend that deadline or remove our legal responsibilities.

6.3C Delayed or failed refunds. We will confirm when we have issued your refund. If it is not visible after 10 business days, contact steve@mytenniscoaching.com. We will check its status and, where available, provide a refund reference your bank can use to trace it. A pending or failed refund will not be treated as successfully completed; we will investigate and take the steps needed to resolve it.

6.4 Membership renewals. Our voluntary seven-day guarantee also applies following an automatic membership renewal, measured from the day after renewal. Any longer statutory cancellation or refund right remains available.

6.5 Outside our guarantee and applicable legal cancellation rights, simply changing your mind or using a product less than expected does not normally entitle you to a refund. This does not affect remedies for faulty or misdescribed digital content, a service failure, material adverse change or other breach of contract.

6.6 Consumer cancellation rights. The seven-day guarantee is additional to, and does not replace or shorten, your legal rights. For an eligible online service or digital-content contract, a consumer will normally have a statutory cancellation period ending 14 days after the day the contract is made, subject to applicable exceptions and any lawful loss of that right. Missing required cancellation information can extend the period. Consumers may therefore still be entitled to cancel after our seven-day guarantee has expired.

6.7 Standalone digital content supplied immediately. Before supplying digital content within a statutory cancellation period, we will ask for your express consent to immediate supply and acknowledgement that your statutory change-of-mind cancellation right will be lost when supply begins. We will confirm that consent and acknowledgement in a format you can retain. Acceptance of these general terms alone is not that consent. If we have not met the legal requirements, we will not treat opening, streaming or downloading the content as automatically removing your right. Where consent is not given, supply will wait until the statutory period ends. A valid statutory waiver does not remove our seven-day guarantee or rights concerning faulty or misdescribed content.

6.8 Services and mixed memberships. For live teaching, community services or other services starting within the statutory period, we will obtain any required express request. Starting a service does not itself remove the consumer’s cancellation right. On a statutory cancellation outside our seven-day guarantee, a proportionate charge for services actually supplied may apply only where the law permits it and the required information and express request were provided. Loss of the service cancellation right through full performance requires the legally required prior consent and acknowledgement. Accessing a video does not automatically waive cancellation rights for every element of a mixed membership.

6.9 We do not deduct content-use or early-service charges from refunds under our voluntary seven-day guarantee. Where a longer statutory period or other mandatory refund entitlement applies, we will honour it. Separate certification, mentoring and event agreements must state their own cancellation arrangements without restricting mandatory rights.

7. Access, technology and service problems

7.1 We will explain material technical requirements and compatibility limitations before purchase. You need suitable equipment and internet access. Tell us promptly if you have difficulty accessing something included in your membership or purchase.

7.2 Keep login details secure and notify us of suspected unauthorised access. Do not share accounts, resell access, bypass security measures or use automated tools to extract the content library.

7.3 We take reasonable care to maintain the service. Planned maintenance and occasional interruptions may occur. We will give advance notice where reasonably practicable and work to restore access promptly.

7.4 Our use of a third-party platform does not remove our contractual responsibilities. If a significant problem prevents us supplying what you purchased, we will investigate, explain the proposed remedy and provide any refund, price reduction or other remedy you are entitled to. You do not have to accept account credit instead of a refund to which you are entitled.

7A. WithMe platform, accounts and purchases

7A.1 We currently use WithMe to host the Academy and deliver digital products. My Tennis Coaching Limited supplies the Academy education and the products described in your purchase. WithMe supplies the platform services under its applicable agreement with you. We do not represent that we own or operate WithMe.

7A.2 Use of a WithMe account is also subject to the applicable platform terms presented by WithMe during registration and checkout. We make the following links available for review before purchase:

• WithMe Terms & Conditions
• WithMe Privacy Policy
• WithMe member help centre

Our terms describe our own product promises and responsibilities. They do not amend WithMe’s separate contract or grant permission to breach its platform rules. Equally, we will not rely on a general platform disclaimer to withdraw a promise we have made or remove your mandatory rights. If you notice conflicting information, contact us so we can clarify it before you purchase. Conflicts discovered after purchase will be addressed without retrospectively reducing your agreed rights.

7A.3 Access is linked to the account used for purchase. Use the same email and sign-in method when accessing the website or app. Contact us or WithMe support if a paid product is missing; do not buy it again solely to restore access.

7A.4 Direct web payments are processed through Stripe as described in clause 4.1A. Available payment methods and any separate app-store billing arrangement will be identified at checkout. Web and in-app prices may differ; the total payable must be disclosed before you authorise payment. We do not add an undisclosed platform or processing fee after purchase.

7A.5 Where an app store handles billing, its subscription-management and refund procedures may also apply. We will identify the appropriate route and assist with requests. A store procedure does not remove our own refund commitments or mandatory obligations. Contact us within the applicable deadline even if you are unsure which provider collected payment.

7A.6 You can raise technical access issues through WithMe’s in-platform help. Contact steve@mytenniscoaching.com for Academy content, purchase entitlements, our refund guarantee or complaints about our service. We will liaise with the platform where needed; we do not require you to resolve our contractual obligations with WithMe yourself.

7A.7 WithMe may take action under its platform rules. If that affects a paid entitlement, contact us. We will investigate available restoration or alternative access and consider the appropriate remedy under these terms. A platform restriction is not automatically proof of a breach of your contract with us or a reason to retain all payments.

7A.8 A platform move will be handled under section 5 for memberships and clause 3A.4 for separately purchased products. We remain responsible for honouring agreed access and applicable remedies.

8. Live sessions and support

8.1 Session times will identify the relevant time zone. If a session is cancelled or materially changed, we will notify booked members and offer a reasonable replacement or other appropriate remedy. Where a particular event or commitment was a material part of your purchase, we will address that specific impact.

8.2 Unless expressly included, membership does not promise unlimited private messaging, individual mentoring, a personal coaching review or a response to every submitted question. Community support is delivered within the scope of your purchased offer.

8.3 We will tell participants before a session is recorded, explain its intended audience and provide reasonable ways to participate without appearing or being heard in the recording, such as a written question or camera-off attendance. If that is not possible for a particular activity, we will explain this in advance.

9. Community conduct

9.1 Members may question ideas, disagree with teaching approaches and give honest criticism. Respectful disagreement or a negative review is not misconduct.

9.2 Do not harass, threaten or discriminate against others; share unlawful material; impersonate another person; disclose confidential information without authority; or send unsolicited promotions or sales messages to members. Do not collect member contact details for marketing without permission.

9.3 Do not copy or publish private discussions, member posts, session recordings or screenshots outside the intended group without the necessary permission. This does not prevent a lawful safeguarding report, complaint, report to a regulator or disclosure required by law.

9.4 We may remove content or restrict access where reasonably necessary to address a breach or protect members. Section 13 explains our suspension and termination process.

10. Your submissions, player footage and safeguarding

10.1 You retain ownership of your original practice designs, reflections and other submissions. Only upload material that you are entitled to share and that can lawfully be used for the stated purpose.

10.2 Before sharing identifiable player footage, images or personal information, obtain the permissions and establish the lawful basis required for the proposed use. Follow your club’s or employer’s policies. For children, obtain appropriate parent or guardian permissions and involve the child according to their age and understanding. Permissions must cover the actual audience and any recording or replay, not merely permission to film a coaching session.

10.3 Share the minimum personal information needed. Remove names, contact details, medical information and other identifiers unless their inclusion is necessary and authorised. Do not upload confidential safeguarding case records to a community space.

10.4 By submitting material for a stated Academy activity, you grant us a non-exclusive, royalty-free permission to store and display it to the stated audience and use it to deliver that activity. Editing is limited to what is reasonably needed for presentation, accessibility, privacy and delivery. We will not treat an ordinary upload as permission for permanent inclusion in a commercial resource library.

10.5 Before including your material in a recorded coaching lab or ongoing teaching resource, we will explain the proposed use, audience and availability period and obtain the necessary permission. Public promotion, advertising, testimonials and wider publication require separate permission. Refusing publicity does not affect your membership.

10.6 Contact us if you discover a permission problem or need material removed. We will assess the request promptly, restrict access where necessary and explain any lawful retention requirement. Data-protection rights are not overridden by the content permission above.

10.7 You remain responsible for safeguarding, supervision and safe practice in your own setting. Report Academy-related safeguarding concerns privately to our contact email rather than posting sensitive details publicly. We may pass relevant information to appropriate authorities where necessary or legally required.

11. Academy materials and permitted use

11.1 Academy and standalone course/presentation materials belong to us or the relevant authors and licensors. Your membership or standalone purchase provides access and permitted use; it does not transfer ownership.

11.2 You may apply and adapt the coaching ideas in your own sessions, including paid coaching. You may download materials where a download is expressly provided and use them for your own learning, planning and delivery. A resource specifically labelled for sharing with players or parents may be shared for that stated purpose.

11.3 You must not redistribute the content library, share paid videos or account access, resell our documents, remove ownership notices or reproduce substantial parts of materials in your own commercial courses or publications without permission. These restrictions do not prevent uses permitted by law, independent work or use of general ideas.

11.4 Do not upload paid Academy materials, confidential discussions or identifiable player submissions to public AI tools, shared datasets or model-training systems without the necessary rights and permissions. You may use your own non-confidential notes and general learning in your work.

11.5 After a normally completed paid membership, you may retain authorised downloads for the uses in clause 11.2 unless a different resource licence was clearly agreed. Platform and community access ends with membership. A refunded purchase is subject to clause 6.3.

12. Educational scope and responsibility

12.1 The Academy provides coach education. It does not guarantee player results, business income, employment, accreditation or a particular learning outcome. You remain responsible for judging the suitability of activities for your players, facilities, supervision and professional responsibilities.

12.2 A certificate records the completion or achievement expressly stated on it. It does not confer a governing-body qualification, coaching licence or external accreditation unless that recognition is explicitly identified in the offer.

12.3 We remain responsible for delivering our services with reasonable care and skill and for complying with applicable legal requirements for digital content. A disclaimer about outcomes does not excuse failure to provide what we promised.

12.4 We are responsible for loss caused by our breach where that loss was reasonably foreseeable when the contract was made. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded. There is no blanket exclusion of responsibility for our platform providers or contractors in these terms.

13. Suspension and termination for breach

13.1 If we reasonably believe you have breached these terms, we will normally explain the issue and allow a reasonable opportunity to respond and, where possible, correct it. We will use a proportionate response.

13.2 We may suspend access immediately while investigating a credible serious concern involving threats, safeguarding, fraud, unlawful disclosure, deliberate content piracy or compromised account security. We will explain the reason and review the restriction promptly unless disclosure would compromise safety, a lawful investigation or a legal obligation.

13.3 We may terminate for a serious breach, or repeated material breaches after warning. You may ask us to review the decision and may use the complaints process or pursue other remedies.

13.4 Suspension or termination does not automatically forfeit every payment or make future instalments immediately due. Any retained amount or claim must be justified by the agreement and applicable law, taking account of service supplied, losses and reasonable steps to reduce them. We will refund sums that should not properly be retained.

14. Changes to the service, terms or business

14.1 We may make necessary legal, security, accessibility and minor technical changes, and update educational content, provided we do not use this as a way to materially reduce your agreed entitlement.

14.2 We will explain significant proposed changes in writing, normally at least 30 days beforehand. Where urgent legal or security requirements make that impossible, we will give as much notice as reasonably possible and explain why.

14.3 A material adverse change to an existing paid commitment requires your agreement unless a lawful, fair provision of your existing contract permits it. Merely continuing to log in is not treated as accepting reduced rights. If we cannot continue the agreed service and you do not accept a suitable alternative, you may end the affected membership and receive a refund for its unused fixed-term period, alongside any further legal remedy. Lifetime commitments require assessment against their original terms and are not assigned an invented expiry date.

14.4 If circumstances outside our reasonable control delay delivery, we will explain the problem and take reasonable steps to limit its impact. If the interruption is substantial or prolonged, you may end the affected service and receive the appropriate refund and other remedies required by law.

14.5 If we permanently cease providing an agreed service, we will give as much notice as reasonably possible and address outstanding entitlements and appropriate remedies. Closure, rebranding or moving platforms is not a general right to retain payments for services we will not supply.

14.6 Any transfer of our contract to another provider must preserve your rights. We will notify you in advance and explain any effect on service or personal data. If the transfer materially disadvantages you, you may end the affected membership and receive an appropriate refund without losing other legal rights.

15. Privacy

15.1 WithMe’s Privacy Policy is linked in clause 7A.2 and explains its own processing. Our Privacy Notice explains how we handle personal information, our legal bases, service providers, retention, international transfers and your rights. These terms do not replace it or make membership purchase blanket consent to marketing or research.

15.2 Community participation exposes the information you post to the relevant members. Optional services such as WhatsApp may also reveal profile information or your telephone number to other participants, depending on the service and settings. We will explain relevant visibility before inviting you to join.

15.3 We take reasonable steps to protect private information, but cannot promise that another member will never misuse information. Report concerns promptly. Community confidentiality rules do not limit your data-protection rights.

16. Complaints and legal rights

16.1 Send complaints to steve@mytenniscoaching.com. We aim to acknowledge them within two working days and give a substantive response within 14 calendar days, or explain the reason for delay and the next response date.

16.2 If we cannot resolve a complaint, we will provide any alternative dispute resolution information required by applicable law, including whether we are required or willing to participate. Mediation is voluntary unless a legal requirement applies; it is not a compulsory barrier to court proceedings.

16.3 These terms are governed by the law of England and Wales. A consumer retains any mandatory protections of the country where they habitually live and any right to bring proceedings in their local courts. For purchasers acting wholly in business, the courts of England and Wales have exclusive jurisdiction, subject to any mandatory law.

16.4 If a term is unlawful or unenforceable, the remaining terms continue where they can reasonably do so. This does not authorise us to rewrite an unfair term to your disadvantage. A delay in enforcing a right does not automatically waive it.

Optional cancellation form